Frequently Asked Questions
Everything you need to know about your Audien Hearing order.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the United States. Expedited shipping options are available at checkout if you need your items sooner.
What is your return policy?
We offer a 45-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it for a full refund within 45 days of delivery.
Do the devices come with a warranty?
Yes, all our products include a 1-year manufacturer's warranty that covers defects in materials and workmanship.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment plans through Affirm.
Are your products one-size-fits-all?
Our devices are designed to be discreet and comfortable for most ear sizes. Each kit includes multiple sizes of silicone ear tips to ensure a perfect, custom fit.
How do I track my order?
Once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's progress.